Money-Back Guarantee Coverage

You may qualify for a refund or replacement only if one of the following conditions is met.

1. Defective, Damaged, or Broken Items

If your product arrives defective, broken, or damaged, we will make it right.

To qualify:

  • You must contact us within 30 days of delivery

  • You must provide clear photo or video evidence showing the defect or damage

  • You must include your order number

Once verified, Veloura will issue either:

  • A full refund, or

  • A replacement, at our discretion

Veloura reserves the right to deny claims that lack sufficient evidence or show signs of misuse, normal wear, or tampering.

2. Order Never Arrived

If your order never arrives, you may qualify for a refund under the following conditions:

  • Tracking must show the package as lost, undelivered, or returned, or

  • You must provide written confirmation or documentation from the shipping carrier confirming non-delivery

Claims must be submitted within 30 days after the expected delivery date.

Once verified, a refund will be issued.

What Is NOT Covered by the Money-Back Guarantee

Refunds or replacements will not be issued for:

  • Change of mind or buyer’s remorse

  • Simply not liking the product

  • Incorrect item ordered by the customer

  • Incorrect or incomplete shipping address provided at checkout

  • Minor cosmetic variations or packaging differences

  • Normal wear and tear

  • Carrier delays once the order is in transit

  • Orders marked as delivered by the carrier

Return Requirement

In most cases, returns are not required.

If a return is requested:

  • The item must be unused and in original condition

  • Return instructions will be provided if applicable

  • Unauthorized returns will not be accepted

Veloura reserves the right to refuse returns that do not meet these conditions.

Restocking Fee

If a return is approved for any reason other than a verified defective, damaged, or non-delivered item, a restocking fee of up to 20 percent of the purchase price may be deducted from the refund.

The restocking fee covers inspection, handling, and processing costs.

The restocking fee does not apply to:

  • Verified defective items

  • Items confirmed as damaged in transit

  • Orders confirmed as never delivered

Veloura reserves the right to assess whether a restocking fee applies based on the reason for the return and the condition of the item.

Order Cancellations

Orders cannot be canceled once they have entered processing.

Please review your order details carefully before completing checkout.

Chargebacks & Disputes

We strongly encourage customers to contact us before filing a chargeback or dispute.

Filing a chargeback without contacting us, or submitting false, exaggerated, or fraudulent claims, may result in:

  • Denial of the refund

  • Evidence submission to the payment processor

  • Permanent refusal of service

Policy Agreement

By placing an order with Veloura, you acknowledge and agree to this Money-Back Guarantee and Returns & Refunds Policy in full.