Contact Us

At Veloura, clear communication builds trust. If you have questions about your order or need assistance, we are happy to help through the official channels listed below.

Customer Support Contact Information

Email: johnatveloura@gmail.com
Phone: (505) 309-0568

These are the only official contact methods for Veloura.

Support Availability & Response Times

  • Email responses: within 24–48 business hours

  • Phone support: voicemail-based support only

Business hours are Monday through Friday, excluding holidays. Response times may be longer during high-volume periods.

Phone Support Notice

To ensure accuracy and proper documentation, all phone calls are handled via voicemail.

  • Please leave a clear message including your name, order number, and reason for contacting us

  • Voicemails are returned in the order received

  • Missed calls without a voicemail may not receive a response

Veloura does not provide live call support at this time.

Order-Related Inquiries

For faster assistance, please include the following in your email or voicemail:

  • Full name

  • Order number

  • Email used at checkout

  • Brief description of the issue

Incomplete inquiries may delay resolution.

Important Policies & Boundaries

  • Veloura does not provide customer support through social media messages

  • Requests that fall outside of our published store policies may not qualify for refunds, replacements, or exceptions

  • Abusive, threatening, or fraudulent communication will not be tolerated and may result in refusal of service

All support decisions are made in accordance with Veloura’s Shipping, Refund, and Store Policies.

Agreement

By contacting Veloura, you acknowledge and agree to our policies and communication terms as outlined above.